Returns & Remakes

Because our shin guards are personalized, they are generally not returnable simply because you change your mind.

However, if SAIWEI SPORTS makes a production or fulfillment error, or your order is damaged in transit, we will review the issue and normally provide an appropriate remake, replacement, reshipment, refund, or other remedy.

Our normal resolution process is:

Our custom shin guards are individually manufactured using the customer’s selected:

• Material
• Size
• Photograph
• Artwork
• Name
• Number
• Text
• Left/right design
• Other personalization

For this reason, customized products are generally not eligible for change-of-mind returns or exchanges after production has started.

This does not apply to products that are faulty, incorrectly manufactured, damaged, materially different from the approved design, or otherwise subject to mandatory consumer remedies.

Before approving your design proof, please check:

Material

Confirm whether you ordered Carbon Fiber or PP Plastic.

Size

Use the size chart for the specific material you are ordering. Carbon Fiber and PP Plastic sizes may have different physical dimensions even when they use the same size name.

Photo / Artwork

Check that the correct photograph or artwork has been submitted.

Name / Number / Text

Check spelling, player name, jersey number, punctuation, and other text.

Left / Right Design

Confirm which artwork should appear on each shin guard.

Design Proof

Review the final image crop, artwork positioning, text, numbers, logos, left/right arrangement, and other visible customization.

Production begins after final design-proof approval.

A SAIWEI SPORTS production or fulfillment error may include:

• Wrong material
• Wrong size supplied
• Wrong photograph printed
• Wrong player name
• Wrong jersey number
• Wrong text
• Left and right artwork reversed
• Wrong product model
• Incorrect customization
• A finished product that materially differs from the approved design proof

If we confirm that SAIWEI SPORTS made the error, our normal resolution is:

Free Remake + Free Reshipment

We will remake the affected product and ship the replacement at no additional cost.

If a remake is not reasonably available, we will normally provide a refund for the affected product.

Where applicable law gives the customer a different mandatory remedy, those legal rights remain unaffected.

To help us assess a production issue, please provide:

• Order number
• Buyer name or email used for the order
• Clear photos of both shin guards
• Close-up photos showing the reported problem
• Photo showing the complete product
• Approved design proof or design reference, where relevant
• Short description of the issue

We may also request a short video where photographs do not clearly show the problem.

Clear photographs and videos are normally sufficient for our initial assessment.

For most verified production defects or errors, customers do not need to return the original personalized shin guards.

We normally assess the claim using photos + video + order information + approved design proof.

However, SAIWEI SPORTS reserves the right to request return of a product where reasonably necessary to investigate the issue.

If SAIWEI SPORTS made the error

SAIWEI SPORTS will cover reasonable approved return-shipping costs.

If the issue resulted from the customer’s own selection or error

The customer is responsible for return-shipping costs, where a return is accepted.

If the finished product accurately matches the final design proof approved by the customer, the following will not normally be treated as SAIWEI SPORTS production errors:

• Customer entered the wrong name
• Customer entered the wrong number
• Customer provided the wrong photograph
• Customer approved incorrect spelling
• Customer approved the wrong artwork
• Customer approved the wrong left/right arrangement
• Customer selected the wrong product option
• Customer approved the visible crop or layout

If possible, we may offer a discounted remake in these situations.

Colors can appear differently on phones, tablets, computer monitors, and different screen settings.

Printed colors can also vary slightly due to material, printing process, surface finish, lighting, and normal manufacturing tolerances.

Minor and commercially reasonable color differences are not normally considered manufacturing defects.

However, a significant color difference that causes the finished product to materially differ from the approved design proof may be reviewed as a production issue.

Send us photographs and, where useful, video so we can assess the result.

If your shin guards were damaged during transportation, please keep the packaging until the case has been reviewed.

Send us:

• Order number
• Clear photographs of the damaged product
• Close-up photographs of the damage
• Photographs of the outer packaging
• Photographs of internal packaging where relevant
• Shipping label or parcel information where available
• Short explanation of the damage

Video may also be requested where useful.

Resolution

After we verify genuine transit damage, our normal resolution is free remake + free reshipment.

If a remake is not reasonably available, we will normally refund the affected product.

Customers are not normally required to return a transit-damaged personalized product unless we specifically request it.

Please check the material-specific Size Guide carefully before ordering.

If you ordered Size S, SAIWEI SPORTS supplied Size S, but Size S does not fit you, this is considered a customer size-selection issue rather than a fulfillment error.

Because the product was personalized, we do not normally provide a free exchange or free remake in this situation.

We may offer a discounted remake at our discretion.

The customer may also be responsible for any shipping costs associated with a customer-requested replacement.

If you ordered Size M and SAIWEI SPORTS supplied Size S, this is a SAIWEI SPORTS fulfillment error.

After verification, we will normally remake the correct size free of charge + reship it free of charge.

If a remake is not reasonably available, we will normally refund the affected product.

For team, academy, club, family, or other multi-item orders, a problem affecting one or several products does not automatically make the entire order defective.

For example: 20 pairs ordered, 2 pairs printed incorrectly.

We will normally remake, replace, or refund the 2 affected pairs, rather than the entire 20-pair order.

If the same verified problem materially affects the whole order, we will review the entire affected order accordingly.

You may request changes or cancellation before approving your final design proof.

Each order includes one free design revision before final approval.

If you cancel the order before final proof approval and before production begins, we will provide a:

Full Refund

This includes the amount paid for the order and any shipping charge that has not been used.

Third-party bank-transfer, wire-transfer, intermediary-bank, foreign-exchange, or other external financial-service charges are not controlled by SAIWEI SPORTS and may not be recoverable.

Final design-proof approval authorizes SAIWEI SPORTS to begin production. Production begins immediately after final proof approval.

Because the product is personalized, customer-requested cancellation or changes are generally no longer possible after production begins.

This does not affect mandatory legal rights relating to:

• Faulty goods
• Incorrectly supplied goods
• Materially misdescribed products
• Failure to supply
• Other rights that cannot legally be excluded

Once the custom order has been dispatched, it cannot normally be cancelled simply because the customer changes their mind.

Delivery problems, lost shipments, transit damage, and other shipping-related issues are handled under our Shipping Policy and this Returns & Remakes Policy where applicable.

For visible manufacturing errors, incorrect products, or transit damage, please contact us within 7 calendar days after delivery whenever reasonably possible.

Reporting quickly helps us:

• Review photographs and video
• Compare the product against the approved proof
• Check production records
• Investigate carrier damage
• Arrange a remake more quickly

When you submit a claim, we may compare:

1. Your original order
2. Product and size selected
3. Artwork submitted
4. Final approved design proof
5. Production records
6. Photos of the received product
7. Video where necessary
8. Packaging photographs for transit damage

We may contact you for additional information.

We aim to distinguish between a SAIWEI SPORTS production error and a customer selection / approved-design issue before deciding the appropriate resolution.

For a verified SAIWEI SPORTS production error or qualifying transit damage, our normal resolution is:

We may discuss the available resolution with the customer based on the circumstances of the case.

This remedy hierarchy does not restrict a remedy the customer is legally entitled to choose under mandatory consumer law.

Approved refunds are normally returned to the original payment method used for the order.

For example:

• Credit-card payment → original card
• PayPal payment → original PayPal transaction
• Bank transfer → appropriate return-transfer arrangement

Where returning funds to the original payment method is technically impossible, we will contact the customer to arrange an appropriate alternative.

Once a refund has been approved, SAIWEI SPORTS will normally issue the refund within:

7 Business Days

The customer’s bank, credit-card issuer, PayPal, payment provider, or financial institution may require additional processing time before the refund appears in the customer’s account.

That external processing time is outside SAIWEI SPORTS’ direct control.

A physical return is normally not required for personalized-product claims where sufficient photographic or video evidence is available.

If SAIWEI SPORTS specifically requires a return:

Verified SAIWEI SPORTS Error

SAIWEI SPORTS will pay or reimburse reasonable authorized return-shipping costs.

Customer Error or Non-Qualifying Return

The customer is normally responsible for return-shipping costs where we agree to accept such a return.

You may contact us through Email: [email protected] or WhatsApp: +86 159 5902 1982.

Please provide:

• Order number
• Buyer name
• Email used for the order
• Description of the problem
• Relevant photos
• Video where helpful
• Approved design proof where relevant
• Size ordered where relevant
• Your requested resolution

For the clearest case record, email is recommended for claims involving multiple photographs, videos, or documents.

We normally aim to provide an initial response to a return, remake, damage, or refund request within:

1–2 Business Days

Some cases may require additional time if we need to:

• Review production records
• Compare design files
• Request additional photographs
• Review video
• Investigate shipping damage
• Communicate with a carrier
• Verify payment information

An initial response does not necessarily mean the case will be fully resolved within 1–2 business days.

This Returns & Remakes Policy is operated by:

SAIWEI SPORTS
Fuzhou Saiwei Sports Technology Co., Ltd.
福州赛威运动科技有限公司

No. 9 Chuangxin Road, Shangjie Town, Minhou County, Fuzhou City, Fujian Province, 350100, China

We may update this Returns & Remakes Policy if our production workflow, products, shipping arrangements, customer-support process, or legal obligations change.

The current version will display its effective date and last-updated date.

Nothing in this policy excludes, limits, or replaces consumer rights or remedies that cannot lawfully be excluded.