Privacy Policy

Fuzhou Saiwei Sports Technology Co., Ltd. is a China-based manufacturer and supplier of customized sports products, including custom football shin guards and related products.

For applicable data protection laws, we generally act as the data controller for personal information that we collect directly from customers and website visitors.

Business Address: No. 9 Chuangxin Road, Shangjie Town, Minhou County, Fujian Province, China

Phone / WhatsApp: +86 159 5902 1982

SAIWEI SPORTS is also presented as SaiWin in our logo and other brand materials. Both names refer to the same brand operated by Fuzhou Saiwei Sports Technology Co., Ltd.

Our products are manufactured at our own production facilities in China. Personal information and customer-provided artwork may therefore be accessed and processed in China when necessary to design, manufacture, inspect, package, and deliver customized products.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

The personal information we collect depends on how you interact with us.

2.1 Information You Provide to Us

We may collect information including:

• Full name
• Email address
• Telephone or WhatsApp number
• Country or region
• Billing address
• Shipping address
• Order number
• Product requirements
• Product size and quantity
• Team, club, academy, or organization name
• Player names and numbers
• Delivery requirements
• Messages and customer service communications
• Quotation requests
• Feedback, complaints, and return information

When you order customized products, we may also receive:

• Photos
• Portraits
• Family photos
• Children’s photos
• Team photos
• Logos
• Artwork
• Illustrations
• Names
• Numbers
• Text
• Custom graphics
• Other design files that you choose to upload or send to us

Because many of our products are personalized, customers may submit photographs, logos, illustrations, names, numbers, or other artwork for printing or manufacturing.

We use these files primarily to:

• Review whether an image is suitable for production
• Prepare artwork
• Create product previews or proofs
• Improve image quality when necessary
• Manufacture the customized product
• Conduct quality inspection
• Handle reorders or customer service requests
• Resolve production or after-sales issues

You are responsible for ensuring that you have the right or appropriate permission to submit any photo, logo, artwork, image, or other content that you provide to us.

We do not automatically use customer-submitted photos, customized artwork, or finished-product photos for:

• Advertising
• Social media
• Product listings
• Website galleries
• Marketing campaigns
• Portfolio displays
• Trade show materials
• Promotional materials

We will only use identifiable customer photos, customer artwork, or customized finished-product images for promotional purposes when we have obtained appropriate permission from the customer.

Permission for promotional use is separate from the permission required to manufacture the customer’s order.

A customer may also withdraw promotional permission by contacting us, subject to reasonable limitations where materials have already been printed, published, or distributed.

Some customer photos may not initially be suitable for high-quality printing.

If an image has a resolution below approximately 250 DPI, is blurred, has insufficient detail, or otherwise requires improvement for production, we may use image-processing or artificial-intelligence tools to help prepare the image.

We may use ChatGPT/OpenAI for image enhancement or related artwork preparation.

Such processing may include:

• Improving apparent image clarity
• Increasing usable resolution
• Preparing an image for printing
• Improving edges or details
• Removing minor image defects
• Assisting with production-ready artwork

We use AI-assisted processing only when reasonably related to preparing customer artwork or fulfilling an order.

We do not use AI to make decisions about a customer’s legal rights, eligibility to purchase, creditworthiness, or other decisions that would produce significant legal or similarly significant effects.

We do not operate our own AI model using customer photographs as training data.

Because ChatGPT/OpenAI is a third-party service, files processed through that service may also be handled according to the applicable OpenAI terms, privacy practices, and service settings.

We seek to limit the information submitted to AI tools to what is reasonably necessary for image preparation.

Customers who do not want their submitted image processed using an AI-assisted tool may contact us before production at:

Our ordering and purchasing services are intended for adults aged 18 years or older.

Children are not permitted to place orders with us independently.

However, a parent or legal guardian may purchase personalized products for a child and may provide a child’s:

• Photograph
• Name
• Player number
• Team information
• Other customization information

when reasonably necessary to create the requested product.

When an adult submits information about a child, we understand that the adult is representing that they are the child’s parent, legal guardian, or otherwise have appropriate authority to provide that information.

We do not knowingly solicit personal information directly from children under 13.

If we learn that a child has directly provided personal information to us without appropriate parental or guardian involvement, we may delete the information where reasonably possible and appropriate.

Parents or guardians may contact [email protected] to request access to, correction of, or deletion of a child’s personal information, subject to applicable legal and operational requirements.

We currently accept payment through methods including:

• PayPal
• Credit cards
• Bank transfer

PayPal and Credit Card Payments

Payments may be processed through PayPal Checkout or through third-party credit card payment processors.

Payment processors may collect information such as:

• Cardholder name
• Payment card details
• Billing information
• Transaction identifiers
• Payment status
• Fraud-prevention information

Full payment card information is generally collected and processed by the relevant payment provider rather than retained by SAIWEI SPORTS.

We may receive limited information necessary to confirm and manage a transaction, such as:

• Customer name
• Transaction number
• Payment amount
• Currency
• Payment status
• Billing information

Bank Transfers

If you pay by bank transfer, we may receive and retain information contained in the transfer record, such as:

• Account holder name
• Bank name
• Transaction reference
• Payment amount
• Payment date
• Other information included in the transfer record

Payment providers and financial institutions process personal information under their own privacy policies and legal obligations.

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic region
• Referring website
• Pages viewed
• Time spent on pages
• Website interactions
• Date and time of visits
• Device or advertising identifiers
• Cookie identifiers
• Conversion information

We may use cookies, pixels, tags, and similar technologies for these purposes.

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance, and measure advertising effectiveness.

Cookies may include the following categories.

Strictly Necessary Cookies

These cookies support functions necessary for the website to operate, such as:

• Security
• Session management
• Shopping or quotation functionality
• Saving privacy preferences
• Preventing abuse

Where applicable law permits, these cookies may operate without consent because they are necessary to provide the requested service.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may process information including:

• IP-related information
• Device information
• Browser information
• Pages visited
• Traffic source
• Website interactions
• Session information
• Approximate location

We use this information to understand website performance and improve our content and services.

Advertising and Measurement Technologies

We use the Meta/Facebook Pixel for purposes that may include:

• Advertising measurement
• Conversion tracking
• Understanding advertising performance
• Audience measurement
• Improving advertising campaigns
• Remarketing or similar advertising activities where permitted

Meta may receive technical and interaction information when these technologies operate.

Where applicable law requires consent before analytics, advertising, or similar non-essential technologies may operate, we seek to obtain the required consent.

Users may also be able to manage cookies through browser settings or available website privacy controls.

Blocking certain cookies may affect some website functionality.

Provide Our Services

• Respond to inquiries
• Prepare quotations
• Review artwork
• Create product proofs
• Process orders
• Customize products
• Manufacture products
• Conduct quality inspections
• Package orders
• Arrange shipping
• Provide order updates
• Provide customer service

Process Payments

We may use transaction-related information to:

• Confirm payments
• Detect failed or duplicate transactions
• Issue refunds
• Reconcile accounts
• Prevent fraud
• Maintain financial records

Improve Our Website and Services

We may analyze website activity to:

• Understand website usage
• Identify technical problems
• Improve website performance
• Improve products and services
• Evaluate marketing effectiveness

Communicate With You

We may contact you regarding:

• Quotations
• Artwork
• Proof approval
• Production
• Payment
• Shipping
• Delivery
• Customer service
• Returns
• Complaints
• Reorders

Marketing

Where permitted by applicable law, we may send promotional emails concerning:

• Products
• New services
• Special offers
• Company news
• Relevant promotions

You can unsubscribe from marketing communications at any time.

Transactional communications relating to an active order are not considered marketing communications and may continue even if you unsubscribe from promotional emails.

Security and Legal Compliance

We may use information to:

• Prevent fraud
• Protect our website
• Protect customers
• Investigate misuse
• Establish or defend legal claims
• Respond to lawful government requests
• Comply with tax, accounting, customs, trade, and other legal obligations

Where the GDPR, UK GDPR, or similar laws apply, we rely on one or more legal bases depending on the circumstances.

Contract

We process information when necessary to:

• Prepare a requested quotation
• Process an order
• Create customized artwork
• Manufacture products
• Accept payment
• Arrange shipment
• Provide customer support

Legitimate Interests

We may process information for legitimate business purposes such as:

• Improving our services
• Maintaining website security
• Preventing fraud
• Managing our business
• Keeping reasonable business records
• Understanding website performance
• Responding to customer inquiries

We consider the potential impact on individuals when relying on legitimate interests.

Consent

We may rely on consent for activities including:

• Certain marketing communications
• Non-essential cookies or tracking technologies where required
• Promotional use of customer photographs
• Promotional use of customized finished-product images

Where processing is based on consent, you may withdraw consent subject to applicable law.

Legal Obligation

We may process or retain information when required to comply with applicable:

• Tax rules
• Accounting requirements
• Customs requirements
• Court orders
• Regulatory obligations
• Other legal requirements

We do not disclose personal information indiscriminately.

We may share information with service providers when reasonably necessary to operate our business and fulfill customer orders.

Payment Providers

Information may be shared with or collected by:

• PayPal
• Third-party credit card processors
• Banks and financial institutions

for payment processing, refunds, fraud prevention, and transaction administration.

Shipping Providers

For delivery, we may provide necessary information to shipping providers including:

• DHL
• FedEx
• China Post

Information provided to carriers may include:

• Recipient name
• Shipping address
• Telephone number
• Email where required
• Parcel information
• Customs information
• Order value where required for customs

Website Hosting

Our website is hosted using services provided by OVHcloud.

Hosting providers may process technical information necessary to operate, secure, maintain, and back up the website.

Analytics and Advertising Providers

We may share or allow the collection of certain website information through services such as:

• Google Analytics
• Meta/Facebook Pixel

as described in this Privacy Policy.

AI Service Providers

When image enhancement is needed, relevant artwork or photographs may be processed through ChatGPT/OpenAI.

Professional and Legal Service Providers

We may share information with accountants, legal advisers, consultants, insurers, fraud-prevention providers, or other professional service providers when reasonably necessary.

Authorities and Legal Requests

We may disclose personal information where reasonably necessary to:

• Comply with applicable law
• Comply with a court order
• Respond to a lawful government request
• Protect our legal rights
• Protect the safety of customers or others
• Investigate suspected fraud or unlawful conduct

We do not sell customer personal information for monetary consideration as part of our ordinary business model.

However, some privacy laws use definitions of “sale,” “sharing,” or “targeted advertising” that are broader than the ordinary meaning of selling information.

For example, the operation of advertising technologies such as the Meta/Facebook Pixel may, depending on the applicable law and circumstances, be treated as “sharing” for cross-context behavioral advertising or similar purposes.

Where applicable law gives you the right to opt out of such activities, you may contact:

SAIWEI SPORTS is based in China, and customized products are manufactured in China.

If you are located outside China, information you submit to us may therefore be transferred to, accessed from, and processed in China.

Information may also be processed in other countries where our service providers operate, including providers involved in:

• Hosting
• Payments
• Analytics
• Advertising
• AI processing
• Communications
• Shipping

The privacy and data-protection laws of these countries may differ from those in your country.

Where applicable law requires additional safeguards for international data transfers, we seek to use appropriate contractual, organizational, or other lawful safeguards available for the relevant transfer.

You may contact us for additional information concerning international transfers applicable to your personal information.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.

Customer Artwork and Production Files

Customer-submitted photographs, artwork, proofs, production files, and related customization materials are generally retained for up to 24 months after completion of the related order or relevant customer-service interaction.

This period allows us to:

• Handle after-sales issues
• Investigate production problems
• Support reasonable reorder requests
• Resolve disputes

We may delete these files earlier when they are no longer reasonably required.

You may also request deletion, subject to legal or operational exceptions.

Order and Financial Records

Invoices, transaction records, accounting information, customs documents, and other business records may be retained for longer than 24 months where necessary to comply with:

• Tax requirements
• Accounting obligations
• Customs requirements
• Legal claims
• Regulatory requirements

Customer Communications

Customer-service communications may be retained for a reasonable period necessary to manage the customer relationship, document decisions, and resolve disputes.

Marketing Information

Marketing contact information may be retained until you:

• Unsubscribe
• Withdraw consent where applicable
• Object to direct marketing
• Request deletion where applicable

We may retain limited suppression information after an unsubscribe request so that we can respect your preference not to receive further marketing.

Analytics and Cookie Information

Retention periods for analytics, advertising, and cookie information may depend on our configuration and the policies of the relevant service provider.

We use reasonable administrative, organizational, and technical measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Accidental loss
• Misuse
• Alteration
• Destruction

Access to customer information is intended to be limited to personnel and service providers who reasonably need access for business purposes.

However, no website, electronic transmission, cloud platform, email system, or electronic storage method can be guaranteed to be completely secure.

Customers should therefore avoid sending unnecessary sensitive personal information through ordinary email, messaging services, or artwork files.

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.

These may include the right to:

• Know whether we process your personal information
• Obtain information about how your information is used
• Request access to your personal information
• Request a copy of certain personal information
• Correct inaccurate information
• Request deletion of information
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Opt out of certain advertising-related sharing where applicable
• Make a complaint to an applicable data-protection authority

These rights are not absolute and may be subject to legal exceptions.

For example, we may need to retain certain information to:

• Complete an order
• Maintain legally required records
• Prevent fraud
• Establish or defend legal claims
• Comply with tax or accounting obligations

To make a privacy request, contact [email protected]. Please include enough information for us to understand your request.

We may need to verify your identity before fulfilling certain requests in order to protect your information from unauthorized disclosure or deletion.

We will respond within the period required by applicable law.

If you are located in the European Economic Area or United Kingdom, applicable data-protection law may provide rights including:

• Access
• Rectification
• Erasure
• Restriction
• Data portability
• Objection
• Withdrawal of consent
• Rights relating to certain automated decisions

Where you object to the use of personal information for direct marketing, we will stop using your personal information for that purpose as required by applicable law.

You may also have the right to lodge a complaint with the data-protection supervisory authority responsible for your country or region.

We encourage you to contact us first at [email protected] so that we can try to address your concern.

Residents of California and certain other U.S. states may have additional rights under applicable privacy laws.

Depending on whether a particular law applies to SAIWEI SPORTS and to the processing activity concerned, these rights may include:

• The right to know what personal information is collected
• The right to request access
• The right to request deletion
• The right to correct inaccurate information
• The right to obtain information about categories of third parties receiving information
• The right to opt out of qualifying sales or sharing
• The right to opt out of certain targeted advertising
• Rights concerning certain sensitive personal information
• The right not to receive unlawful discriminatory treatment for exercising privacy rights

We do not sell personal information for cash.

Because we use advertising and measurement technologies such as Meta/Facebook Pixel, some disclosures may fall within broader statutory definitions of “sharing” or targeted advertising where applicable.

Requests may be submitted to [email protected]. We may verify your identity before processing a request.

Where applicable law permits an authorized agent to submit a request for you, we may require appropriate proof of authorization.

We may send marketing emails to customers or prospective customers where permitted by applicable law.

Marketing messages may include:

• New products
• Promotions
• Product recommendations
• Company news
• Special offers

You can unsubscribe at any time by:

• Using the unsubscribe option included in a marketing email, where available; or
• Contacting [email protected]

Unsubscribing from promotional communications does not prevent us from sending important transactional communications concerning:

• Existing orders
• Payments
• Artwork approval
• Production
• Shipping
• Returns
• Customer service

If you choose to contact us through WhatsApp or another third-party messaging platform, the relevant platform may process information associated with your use of its service.

Such information may include:

• Your telephone number
• Profile information
• Message content
• Device information
• Communication metadata

The third-party messaging provider processes that information according to its own terms and privacy practices.

We recommend avoiding unnecessary sensitive personal information when communicating through third-party messaging platforms.

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites that we do not control.

This Privacy Policy does not replace the privacy policies of:

• PayPal
• Payment processors
• Google
• Meta
• OpenAI
• DHL
• FedEx
• China Post
• WhatsApp
• Other third-party providers

We encourage you to review the privacy information provided by those services when appropriate.

We do not use customer personal information to make solely automated decisions that produce legal or similarly significant effects concerning customers.

AI-assisted artwork processing is used for production-support purposes and is not used to determine:

• Whether a customer may purchase a product
• Pricing eligibility
• Creditworthiness
• Legal rights
• Employment
• Insurance
• Similar significant decisions

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to technology
• Changes to service providers
• Changes to business practices
• Changes to applicable laws or regulatory guidance

When we make material changes, we will update the Last Updated date at the top of this page.

We encourage visitors and customers to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how personal information is handled, please contact us.

Address: No. 9 Chuangxin Road, Shangjie Town, Minhou County, Fujian Province, China

Phone / WhatsApp: +86 159 5902 1982

When submitting a privacy request, please provide enough information for us to identify the relevant records and understand your request. Please do not send passwords, full payment card numbers, or other unnecessary sensitive financial information by email.